Refund & Cancellation Policy

Effective date: September 24, 2026

All ticket purchases are non-refundable. Depending on when you cancel, you may be eligible to receive event credit that can be applied toward a future The Setup Social event.

Waitlist

Joining a waitlist does not mean you have purchased a ticket.

• If you leave the waitlist before receiving a spot, you will not be charged.
• If you are offered or moved into an available spot, your payment method may be charged and you will be considered registered for the event.
• If you leave the waitlist, you may rejoin later, subject to availability and your new position on the waitlist.
• Once you have been moved from the waitlist into the event and charged, the cancellation and credit rules below apply.

Cancellation and credit policy

• Cancel within 72 hours of purchasing your ticket and more than 24 hours before the event: You will receive a credit equal to the full amount paid for your ticket.
• Cancel more than 24 hours before the event: You will receive a $5 or $10 credit toward a future The Setup Social event. This credit does not apply if the ticket was originally purchased within 24 hours of the event.
• Cancel on the day of the event: You will receive a $5 credit toward a future The Setup Social event. We encourage participants who cannot attend to let us know rather than simply not showing up.
• No-show: No refund or event credit will be provided.

Credit terms

• Credits are not cash refunds and have no cash value.
• Credits may be applied toward eligible future The Setup Social events.
• Credits expire three months after the date they are issued.
• Unused credits are forfeited after expiration.
• Unless otherwise stated, credits cannot be transferred to another person.

Event cancellation or rescheduling

If The Setup Social cancels an event, we may offer a refund, full event credit, or transfer to another event.

If an event is rescheduled, we may provide the option to transfer your ticket or receive event credit.

Other circumstances

Refunds or credits are not generally provided because:

• You did not like an introduction.
• An introduction was not mutually interested.
• You did not receive the romantic outcome you hoped for.
• Another participant did not respond to you.
• You decided not to participate in an introduction.
• You arrived late or missed part of the event.
• You were removed because of a violation of our Community Guidelines or Terms.

We may make exceptions at our discretion where circumstances warrant.

Event participant acknowledgment

By registering for a The Setup Social event, you acknowledge that:

• You are responsible for your own decisions and conduct.
• The Setup Social facilitates personality-based introductions but does not guarantee compatibility or relationship outcomes.
• You will respect the boundaries and privacy of other participants.
• You understand that event photography and video may occur.
• Alcohol is purchased directly from the venue and is not included in your ticket unless expressly stated otherwise.
• You will follow venue rules and The Setup Social Community Guidelines.
• You understand that The Setup Social may refuse admission or remove participants for violations of its policies.
• You have reviewed the applicable Terms & Conditions and Privacy Policy.